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Technical Support

Our technical support

Effective, reliable and solution oriented

We are commited to seamless customer workflows.

If a customer experiences a technical problem and isn’t able to work with our software we immediately get to work on sorting the problem out. Our support team experts are all well-trained and in direct contact with our developers. We enjoy solving problems and it makes our customers happy, too.

If you have any questions about releases, components, functions or services relating to our nscale information platform please contact our technical support team. They can help you with:

 

Technical software and hardware issues
Service portal
Product and solution change requests

E-Mail

support@ceyoniq.com

Adress

Ceyoniq Technology GmbH
Boulevard 9
33613 Bielefeld

Telephone

+49 521 / 93 18 - 2224

Direct access for our customers.

In the password-protected section of our website we offer a range of online services and resources to partners and customers. If you have any questions about nscale releases, components, functions or services check out our service portal. You’ll find all the relevant information there, including downloads, documentation and FAQs.

Knowledge and news

Initiate service processes, check out the latest release news, download the new nscale versions and manuals, and access the Ceyoniq knowledge base: just go to the service portal.

To the service portal

Remote Support

We may not be sitting next to you, but we can give you direct support.

The convenient remote maintenance tool, TeamViewer, connects our system to your system so that we can take a look at your product’s configuration if it’s causing you problems. This approach enables us to resolve any problems in a direct interactive session with your user.

Download

TeamViewer as .zip file
TeamViewer as .exe file

Important information on the use of TeamViewer and the protection of your data.

  • To use the TeamViewer service an internet connection is necessary.
  • During the session you can see exactly what we are doing on your system on your monitor.
  • Our service engineer can only access your system once using a service number and password that you share with him/her, which expire after the session.
  • We never disclose or use any data or information on your system that we gain knowledge of during the session.
  •  
  • The TeamViewer manufacturer’s website provides comprehensive information about security.

Support hours

Our technical support hotline can be reached from Monday to Friday and on non-nationwide bank holidays between 8 am and 5 pm. On Christmas Eve and New Year’s Eve the hotline is open from 8 am to 12 noon. 

Technical problems (with software and hardware) can be reported between 6 am and 10 pm, and from 8 am to 12 noon on Christmas Eve and New Year’s Eve. On nationwide public holidays there is no technical support and no processing of service and support enquiries.